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Methodology
How We Do : Our functional phenomenon is categorized under certain heads, as :
  • Business Engagement Model
• Business Delivery Model
• Quality Management Model
 
Business Engagement Model
Our Engagement Model for the Offshore Services and Consultation verticals is as :
Understand

This is the initial stage of the engagement and hence we emphasize most over here. Our SMEs interview the Client for requirement gathering and this process is conducted in multiple phases. We visualize the requirements from an end user's perspective. SMEs act as a bridge between the Client and the team at RaChiT Software Solutions.
The requirements are shared with the Architects, Developers, Designers and QAs and thus the queries are evolved. These queries are again raised to the Client and hence the cycle continues till we get all the requirements. This helps us from re-works and saves the additional resources that we may have to spend in future.
 
Analyze
The requirements gathered in the first stage are analyzed by our Team. The feasibility study is done. Here we come up with an initial draft of the solution.
 
Define
In this stage, the mockup of the solution, the effort estimation, cost estimation, milestone details and monetary details are prepared and shared with the Client. The purpose here is to share the development plan with the Client and to seek the consent. This is the stage of agreement between the two parties.
 
Develop
Post the approval from Client we start the development activities as per the plan and schedule. Here the Architect and the Project Manager bear the responsibility of the milestones and quality.
 
Review
Since we stress on quality, the review process is most important. We perform a multi-level review process and refine the deliverable. This stage involves the internal as well as external reviews. We engage the Client with us in the review process to ensure the quality of Deliverable. We perform two reviews for a deliverable viz. a pre-final review and a final review.
 
Deliver
After the successful review the deliverable is finally delivered to the Client.
 
Maintenance and Support
Post delivery we are always available to help the Clients for any kind of maintenance or support needs. We work 24*7 and are available over mail, chat and phone.
 
Our Engagement Model for the BPO vertical is as:
Understand
The first and foremost step is to Understand the requirement of the Client, to understand the Business process, to learn the inputs and outcomes, to make ourselves fit into the Process and suitable enough to be an accelerator for the Process on our own.
 
Train
After understanding the Process from the Clients, we train our Associates for the Process.This is done either by our own Trainers or from the Trainers from Client side. The Training has two parts viz. Personal and Functional. Personal Training includes Accent Training, Communication and Soft Skills, Call handling, Telephone etiquettes, Intonation, Empathy and many more. Functional training is specific to the Business and may need intervention from the Client too.
 
Deliver
Post training, our Associates are ready to hit the floor and they start calling the Customers for the business purpose. Our associates are bound by certain rules and they work 24*7 towards the fulfillment of Client's requirements. In the due course, they do not violate any rule which may directly or indirectly affect the reputation of Client, Us or Himself. We do not make false commitments, do not ask for personal details of Customer (until it is a Business requirement), in case we need to fetch Customer details we do not store them in hard or soft form.
 
Monitoring and QA
The Team leads and Quality Analysts monitor the Tele-calling associates and each of their activity. The calls are recorded and analyzed by Quality Analysts. The associates are constantly given feedback, so as to improve themselves.
 
Feedback
We stress on Feedback mechanism, whether it may be from Client, end-Customers, or Associates. We analyze every feedback and take appropriate action towards the resolution.
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Business Delivery Model
RaChiT Software Solutions Private Limited is one among the companies which comprise of quality measures to reduce risk and improve visibility among key aspects of business processes and performance.
Lot of people have been asking the question "Why are we applying Agile Methodology in our organization?" The reason being applying this methodology is that it is an iterative and incremental approach to software development which is performed in a highly collaborative manner by self-organizing teams within an effective governance framework in turn producing high quality software in a cost effective and timely manner which meets the needs of our clients.

The results of this "inspect-and-adapt" approach to development greatly reduce both development costs and time to market.

 
It gives us an opportunity to focus in distinct areas like
Client Focus -
• On time delivery • Premium technology • Quality first
• Satisfaction • Value Addition • Everlasting Association
Personnel focus -
• Absenteeism • Morale Development • Safety with Security
• Training • Talent searching • Freedom of speech and participation
Internal focus -
• Productivity • Utilities • Upstream Management
• Fault Tolerance Approach • Reutilization of Waste  
 
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Quality Management Model
We follow Agile methodology for the development and work on an Offshore Fixed Price Development Model. Increasing competition and complex business processes are pushing IT firms gain competitive advantage by reducing delivery timelines. IT firms are thus increasingly seeking ways to become more responsive in their methodology and requirement and taking stringent steps to move forward in this complex filed market.
The different parameters predefined by the testing team showcase a company-wide framework to manage compliance with multiple regulations, quality standards and compliance mandates.

The parameters on which the quality is been measured are:
 
Benchmarking
Benchmarking is comparing and measuring an organization's operations or its internal processes against those of a best-in-class company. The process of benchmarking helps in allocating resources. This parameter helps the company to identify some better approaches to accomplish his mission, vision, and goals.
 
Continuous Improvement
Continuous Improvement, in regard to organizational quality and performance, focuses on improving customer satisfaction through continuous and incremental improvements to processes, concentrates at improving the process rather than at achieving certain results. Such managerial attitudes and process thinking make a major difference in how an organization master changes and achieves improvements.
 
Failure Identification & Corrective Measures
This approach helps identifying and prioritize the essential processes and process failures. A procedure by which each potential failure mode in a system is analyzed to determine the results or effects on the system and to classify each potential failure according to its severity. When the cause of a failure has been determined, a corrective action plan is developed, documented, and implemented to eliminate or reduce recurrences of the failure on some parameters.
 
Total Quality Management
TQM is a mindset and a set of well proven processes for achieving the ultimate goals. Everyone in our organization understands what the customer's expectations are and we try to meet those expectations every time. Understanding and meeting customer expectations is a challenging proposition and requires processes that support continuing progress toward the goal of meeting customer expectations for the very first time. Streamline supply chain management aim for modernization of equipment and ensure workers have the highest level of satisfaction every time.
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